Benefits:

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

PhysioWorks is a locally owned physical therapy clinic with a strong focus on functional outcomes and helping people get back to work and life. We are looking for a dependable, people-first Front Desk Position to help run a smooth, welcoming, and organized clinic day, and to keep front-office systems tight and consistent.

What you’ll do

You will be the first point of contact for patients and a key support for clinic flow, scheduling, communication, and day-to-day operations.

Greet and welcome patients promptly, create a positive first impression, and represent PhysioWorks professionally

Direct patients to the appropriate staff member and treatment area

Manage scheduling: update calendars, schedule patients and meetings, add patients to the wait list as needed

Perform a daily schedule-gap fill routine (outreach tied to cancellations) to stabilize the schedule

Answer, screen, and route phone calls, and communicate with patients via phone/text/email as needed

Manage intake and initial evaluation documents (outcomes, imaging, insurance breakdowns, intake forms)

Collect payments (copays, deductibles, cash plans, missed appointment charges) and handle receipts

Deposit checks weekly; scan bank transaction receipts

Scan forms weekly (or sooner if urgent), and scan mail into Dropbox

Receive, sort, and distribute mail/deliveries; complete basic filing, photocopying, faxing, and other clerical tasks

Order and supply braces/DME items for the clinic; track office supply needs and expenses

Keep the reception area tidy and stocked (forms, brochures, pens, etc.)

Support clinic cleanliness and safety with light cleaning (vacuuming, trash, floors, wiping equipment, sanitizing breakroom/restrooms)

Protect patient privacy at all times (HIPAA-compliant handling of documents, screens, conversations, and digital communication)

Participate in team huddles, trainings, and process improvement efforts

Create birthday cards monthly for current patients

Provide regular updates to the Clinic Director and offer operational input (staffing flow, safety considerations, patient needs)

Perform other tasks as assigned by the Clinic Director

Confidently multitask across multiple software platforms based on clinic needs

What we’re looking for

Friendly, calm, and professional communication, especially under pressure

Strong organization and follow-through, you catch details and close loops

Comfortable with computers, learning new systems, and switching between platforms quickly

Confidence handling payments and basic financial processes (receipts, deposits, scanning, tracking)

Ability to maintain confidentiality and follow HIPAA standards consistently

Team-first attitude and willingness to improve systems (not just “get through the day”)

Prior front desk, medical office, scheduling, or customer service experience is preferred (but not required with the right fit)

Schedule and position details

Part-time position in range of 5-15 hours a week (hours/days to be determined based on clinic needs) with opportunity for increase in hours if need arises.

In-person role at our Silverdale clinic