Benefits:
Employee discounts
Flexible schedule
Free uniforms
Company Overview The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr, and we own Stack Athletics, one of the fastest-growing pickleball apparel brands. The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. We even have part ownership of a professional MLP team. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you’re ready to work hard and play hard, come join our team.
Position Overview The Front Desk position will be in charge of customer service and completing daily tasks at the club. This person must be knowledgeable on all the offerings at The Picklr and able to effectively communicate with members and guests in person and over the phone.
Responsibilities
Handles check in process at the front desk
Answers incoming phone calls
Understands all membership offerings and ways to play at The Picklr
Understands and is able to run all core programs at The Picklr
Proficient with all club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)
Provides excellent customer service
Assists with club cleaning and maintenance
Complete assigned trainings on time
Other Duties as assigned
Qualifications
Ability to effectively and clearly explain memberships and programming offerings at The Picklr
Able to set up/explain/run all Picklr programs
Ability to communicate effectively with team members, and management
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
Proficient with basic club software (Playbypoint, SWISH, Aircall)
Proficient with basic computer software (Word, Sheets, Excel, etc.)
Handle basic operations (Cleaning, Restocking, etc.)
Ability to lift up to 30 lbs
Preferred customer service experience of 1-2 years
Preferred knowledge of pickleball community and gameplay