We are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. We’re seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success.

Position Overview

The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success.

Key Responsibilities

Manage and support day-to-day front desk and landlord call center operations

Answer incoming calls and provide exceptional client service

Update and maintain accurate property owner and listing data

Coordinate and conduct training for new agents on internal database systems and protocols

Perform follow-up and warm calling with existing landlords to foster relationships and generate leads

Collaborate with office managers to improve and optimize listing processes and accuracy

Research and implement innovative technologies to boost landlord engagement

Support upper management with special projects and initiatives as needed

Qualifications

Minimum 1 year of experience in a real estate, administrative, or database-related role

Active MA Real Estate Salesperson or Broker License (Required)

Strong attention to detail and organizational skills

Proven ability to manage multiple priorities in a fast-paced environment

Exceptional phone and interpersonal communication skills

Proficiency with real estate databases and CRM systems preferred

Sales or customer service background is a plus

Tech-savvy with a passion for learning new platforms and tools