Front Desk Receptionist

BONVILLE & HOWARD PC

Front Desk Receptionist

Fitchburg, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Paid time off

    Overview We are a busy and client-focused law firm seeking a dedicated and professional Front Desk Receptionist to join our team. This role is essential in providing excellent customer service and ensuring the smooth operation of our front office. The ideal candidate will possess strong organizational skills, be proficient in various office software, and have a friendly demeanor to create a welcoming environment for our clients and visitors.

    Duties

    Greet and assist visitors in a courteous and professional manner

    Manage multi-line phone systems, directing calls and taking messages as needed

    Perform data entry, filing, and clerical tasks to maintain organized records

    Schedule appointments and manage calendars

    Handle incoming and outgoing mail and deliveries

    Provide customer support by addressing inquiries and resolving issues promptly

    Maintain office supplies inventory and order supplies when necessary

    Assist with administrative tasks including typing correspondence and reports

    Support staffs/team members, attorneys with various office management duties as needed

    Experience

    Bilingual skills are a plus to enhance communication with diverse clients

    Previous experience in a front desk or receptionist role is preferred

    Familiarity with Microsoft Office Suite (Word, Excel, Outlook)

    Strong computer literacy with the ability to learn new software quickly

    Experience with clerical duties including filing, data entry, and calendar management

    Excellent organizational skills with the ability to manage multiple tasks efficiently

    Strong phone etiquette and customer service skills are essential for this role