Job Description

The Front Desk Receptionis t performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Exceptional customer service skills
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Passionate about NYPCC’s mission and values

Additional Information

• The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
• Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
• Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.

Salary: $19.00-$20.00 per hour

** NYPCC is an Equal Opportunity Employer**