Job Description

We're looking for a welcoming and organized Front Desk Receptionist to join our team in Chester, NY in the United States. As the first point of contact for our clients and visitors, you'll play a vital role in creating a positive and professional impression of our organization. This position offers an exciting opportunity to showcase your exceptional customer service skills while managing the day-to-day operations of our front desk in a fast-paced, collaborative environment.

• Greet and welcome all visitors, clients, and guests with warmth, professionalism, and genuine enthusiasm
• Manage check-ins, check-outs, and hotel and dining reservations with meticulous attention to detail and accuracy
• Respond promptly and professionally to inquiries and requests received in person, via phone, email, or other communication channels
• Coordinate seamlessly with other departments to ensure smooth operations and exceptional service delivery
• Handle client concerns and complaints with empathy and professionalism, working toward swift and satisfactory resolutions
• Maintain the front desk area in a clean, organized, and welcoming condition at all times
• Process payments and financial transactions accurately while maintaining detailed records and confidentiality
• Provide clients with comprehensive information about organizational services, amenities, and local resources
• Manage multiple tasks simultaneously while maintaining composure and efficiency in a dynamic environment
• Uphold the organization's standards of professionalism, appearance, conduct, and confidentiality
• Utilize office management software and systems to schedule appointments, manage records, and support administrative functions

Qualifications

• Proven experience in a front desk, reception, or customer service role, preferably in a corporate, hospitality, or professional services environment
• Proficiency in hospitality management software systems and standard computer applications (Microsoft Office, scheduling programs, or similar platforms)
• Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals
• Strong time management and organizational abilities with demonstrated capacity to prioritize multiple tasks effectively
• Excellent telephone etiquette and professional communication skills across all channels
• Ability to multitask and remain calm, focused, and resilient in a fast-paced, high-pressure environment
• Demonstrated problem-solving skills and sound judgment in handling client concerns and unexpected situations
• Impeccable professional presentation and attention to detail
• Fluency in English (written and verbal)
• Strong administrative and clerical skills with accuracy in data entry and record-keeping
• Ability to handle financial transactions and maintain confidentiality with discretion
• Conflict resolution and customer service excellence mindset
• Preferred: Degree or diploma in hospitality, business administration, or a related field
• Preferred: Experience with hotel or corporate property management systems (PMS)

Additional Information

All your information will be kept confidential according to EEO guidelines.