Benefits:

Health insurance

Paid time off

Parental leave

Training & development

Position Summary

We are seeking a Front Desk Receptionist who is organized, reliable, and comfortable working in a fast‑paced behavioral health environment. This role blends patient‑facing reception duties with administrative and secretarial responsibilities that support clinical and operational workflows.

The ideal candidate is calm, professional, detail‑oriented, and able to maintain boundaries while providing excellent customer service.

Key Responsibilities

Front Desk & Patient Support

Greet patients warmly and check them in/out using the EHR

Answer multi‑line phones, route calls, and take accurate messages

Schedule, reschedule, and confirm appointments

Verify insurance and collect copays when applicable

Manage in-person and telehealth waiting rooms’ flow and communicate with clinicians about arrivals

Submit and track lab requests

Administrative & Secretarial Duties

Prepare, scan, and upload documents into the EHR

Maintain organized digital and paper filing systems

Track and update patient demographics and insurance information

Handle incoming/outgoing mail and faxes

Maintain front desk supplies and office inventory

Maintain accurate client documentation in compliance with regulatory guidelines

Record and distribute minutes for staff meetings and other organizational meetings as needed

Manage and maintain calendars for clinical compliance activities, deadlines and events

Maintain professional written and verbal correspondence on behalf of Clinical Directors with internal and external stakeholders.

Compliance & Confidentiality

Uphold HIPAA and 42 CFR Part 2 confidentiality standards

Follow clinic policies for PHI handling, documentation, and communication

Ensure secure and professional management of sensitive information

Qualifications

Required

1+ year experience in a medical, behavioral health, or high‑volume office setting

Familiarity with insurance verification

Experience with scheduling software or medical EHRs

Strong communication and customer service skills

Ability to remain calm and professional with distressed or dysregulated patients

Proficiency with computers and EHR systems

Excellent organization, attention to detail, and multitasking ability

Reliability, punctuality, and strong work ethic

Preferred

Experience in outpatient behavioral health

Bilingual (Spanish/Russian) is a plus