Front Desk Receptionist

J

JCSI

Front Desk Receptionist

Fuquay Varina, NC
Full Time
Paid
  • Responsibilities

    Front Desk Receptionist (Medical Office)- Full-Time

    Location: Fuquay, NC

    Salary: $17–$19 per hour

    About the Role:

    We are seeking an experienced Medical Front Desk Receptionist to join our growing healthcare team in Fuquay, NC. The ideal candidate has prior experience in a medical office front desk role, strong customer service skills, and the ability to thrive in a fast-paced clinical environment.

    Key Responsibilities:

    • Answer and return patient phone calls professionally and efficiently

    • Greet and check in patients; verify demographics and insurance information

    • Collect copays, deductibles, coinsurance, and outstanding balances

    • Check insurance eligibility and update EMR records

    • Schedule and confirm patient appointments

    • Process patient check-outs and manage recalls

    • Balance daily payment batches across multiple systems

    • Maintain a clean, organized front desk area

    • Assist with prescription logging and retail/cosmetic product coordination

    • Utilize EMR and payment systems (NexTech, EMA, CareCredit, ALLE, PayJunction, ModMed Pay – training provided as needed)

    Qualifications:

    • High school diploma or equivalent

    • 1+ year of medical office front desk experience required

    • 1+ year of customer service experience

    • Familiarity with EMR systems preferred

    • Strong communication, organizational, and multitasking skills

    • Ability to maintain confidentiality and follow office policies

    • Comfortable working with patients in a professional healthcare setting

    Physical Requirements:

    • Ability to sit or stand for extended periods

    • Ability to lift up to 50 lbs as needed

    • Ability to bend, stoop, and perform repetitive hand movements

    • Comfortable working in a medical office environment with patient interaction

    This is an excellent opportunity for a detail-oriented, dependable medical receptionist who values teamwork and exceptional patient service.

    We are an equal opportunity employer and welcome applicants from all backgrounds. We support a diverse, inclusive, and equitable workplace. If you require accommodations during the hiring process, please let us know.