Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Wellness resources

Job Title: Front Desk Receptionist Position Summary The Front Desk Receptionist at Kirar Superior Healthcare serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a positive patient experience through professional front desk operations, clear communication, and courteous service. The front desk receptionist has strong organizational skills, excellent interpersonal abilities, and natural professionalism, ensuring efficient clinic operations while upholding patient confidentiality and care standards.

Key Responsibilities Front Desk Operations

Manage daily front desk activities including patient check-in, check-out, and appointment scheduling

Maintain accurate and up-to-date patient records in electronic or manual systems

Verify patient information, insurance details, and required documentation

Handle payments, billing inquiries, and receipts as required

Ensure the reception area remains clean, organized, and welcoming

Patient Experience

Greet patients and visitors with warmth, respect, and professionalism

Address patient questions, concerns, and requests promptly and empathetically

Support a calm and reassuring environment for patients and families

Uphold patient confidentiality and privacy in accordance with healthcare regulations

Communication Skills

Answer and route incoming phone calls in a clear, courteous, and timely manner

Communicate effectively with clinical staff, management, and external partners

Provide clear instructions and information to patients regarding appointments, procedures, and policies

Demonstrate active listening and problem-solving skills when addressing patient needs

Required Competencies, Behaviors & Knowledge

Core Competencies

Strong organizational and multitasking abilities

Attention to detail and accuracy

Time management and prioritization skills

Computer proficiency (scheduling systems, MS Office, EMR preferred)

Strong phone skills and 5 star communication skills

Able to convert phone calls, text messages and emails to patient appointments

Professional Behaviors

Natural politeness, professionalism, and a patient-focused attitude

Calm, respectful, and composed demeanor under pressure

Reliability, punctuality, and accountability

Ethical conduct and respect for confidentiality

Excellent verbal and written communication skills

Knowledge Requirements

Mastery of all Kirar Superior Healthcare front desk operations

Mastery with appointment scheduling and patient flow management

Knowledge of medical terminology and insurance processes

Awareness of patient privacy standards and healthcare compliance

Our Mission We at Kirar Superior Healthcare transform the health of our community by helping people move freely, heal naturally, and live fully for 100 years through chiropractic care. Our Vision To create and support 8 successful chiropractic doctors helping over 1000 patients a week. Our Teams Vision We envision growing opportunities for a strong team united by purpose, compassion and a shared commitment to help every person we serve thrive without limits - together every day