Benefits:

401(k) matching

Company parties

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Position Overview:

Reporting to the Chief Operating Officer the Front Desk Receptionist will work closely with staff of Meryl’s Safe Haven supporting shelter sites in Worcester and will provide support to ensure efficient operation in the office environment. This role involves multi-tasking between front desk responsibilities and assisting staff as needed.

Key Job Duties and Responsibilities Include:

Manage the front desk by greeting families, answering phone calls, and perform general office duties, such as filing, data entry, scheduling appointments and inventory.

Providing support to COO and Service Coordinator in scheduling appointments for families

Assist with administrative duties including correspondence, reports and presentations

Utilize computerized systems for data entry and record keeping

Provide excellent customer service to families and visitors ensuring sign in and sign outs

Assist staff with tasks such as new family orientation, room checks, and completing documentation, as needed

Perform other related duties as assigned

Knowledge, Skills, and Competencies:

Passion working with economically disadvantaged, culturally diverse, and at-risk families and youth

Excellent customer service

Organizational, interpersonal, oral, and written communication skills

Ability to manage multiple priorities and work in a fast-paced environment

Proficient computer skills specifically Microsoft Suites

Great attention to detail

Preferred:

Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese)