Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

About the Role:

Dr. Michael J Pfeffer & Associates is looking for a friendly and organized Front Desk Receptionist to be the welcoming face of our optometry practice in Franklin, MA. If you thrive in a patient-focused environment and love keeping things running smoothly, this is the perfect opportunity for you!

Responsibilities:

Greet and check in patients in a warm, professional manner

Answer incoming phone calls, schedule appointments, and manage the appointment calendar

Verify patient insurance information and process billing as needed

Maintain accurate patient records and update information in the practice management system

Coordinate patient flow and communicate wait times effectively

Handle patient inquiries, co-pays, and end-of-day reconciliation

Support optometry staff with administrative tasks to ensure smooth daily operations

Requirements:

Prior experience in a medical, dental, or optometry front desk or receptionist role preferred

Strong communication and interpersonal skills with a patient-first attitude

Proficiency with scheduling software and basic computer applications

Ability to multitask and stay organized in a fast-paced clinical environment

Experience with insurance verification and medical billing is a plus

High school diploma or equivalent required

Reliable, punctual, and a true team player

About Us:

Dr. Michael J Pfeffer & Associates is a trusted optometry practice serving the Franklin, MA community with personalized, high-quality eye care. Our patients keep coming back because of the attentive, compassionate service they receive from our dedicated team. We pride ourselves on creating a supportive and welcoming workplace where every team member plays a vital role in patient satisfaction.