Job Description

Do you consider yourself a helper? Does helping others bring you self-fulfillment? Are you passionate about delivering an ultimate customer service experience that impacts your community? Are you a problem-solver, goal-oriented, positive, reliable, and welcoming?

If your answer to all these questions is YES, you may be the perfect fit for our Client Support position.

Front Desk Receptionist responsibilities are the following:

• Warmly greeting clients and vendors that visit the office and making sure they are comfortable, listened, and assisted.
• Answer, screen, and transfer incoming calls to the appropriate person through a multi-line phone system
• Log phone calls and documents into online document management system.
• Receiving deliveries by courier or messenger and advising the appropriate staff for pick-up of boxes and envelopes.
• Ensure reception area and conference rooms are tidy.
• Ensuring mail correspondence is delivered to the appropriate office staff.
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files, as needed

Qualifications

• Excellent verbal and written communication skills in English and Spanish
• Strong organizational abilities and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to multi-task and prioritize in a fast-paced environment
• Customer service-oriented with a friendly and professional demeanor
• Basic bookkeeping skills
• Familiarity with office equipment operation and troubleshooting
• 1-2 years of experience in a similar role preferred
• High school diploma or equivalent required; Associate's degree in Business Administration or related field a plus
• Ability to maintain confidentiality and exercise discretion when handling sensitive information

Salary: $17-21.00 per hour

Work Schedule: Monday - Friday 9:00AM to 5:30PM EST

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 4% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.