Benefits:

Part Time

Innovative Medical Group is seeking a warm, dependable, and service-oriented Front Desk Receptionist/Phlebotomist to join our growing clinical team. This role is ideal for someone who is eager to begin their career in healthcare, learns quickly, and thrives in a fast-paced environment where patient care and professionalism come first.

About the Role

The Front Desk Receptionist is often the first point of contact for our patients, families, and community partners. We are looking for someone who can create a positive first impression, support smooth clinic operations, and help patients feel cared for from the moment they walk in or call.

This position plays a key part in keeping the front office organized, efficient, and aligned with Innovative Medical Group’s high standards of patient experience.

Key Responsibilities

Warmly welcome patients and visitors upon arrival

Check patients in and out with accuracy and professionalism

Verify demographics and ensure chart information is updated

Guide patients through intake forms, referrals, and follow-up instructions

Manage high-volume incoming calls with grace and clear communication

Schedule and confirm appointments across multiple providers and services

Route messages and requests promptly to the appropriate team members

Maintain a calm and supportive tone even during busy call periods

Ensure the front office remains organized, clean, and patient-ready

Monitor waiting room flow and support timely rooming by clinical staff

Maintain daily operational checklists and support administrative tasks

Assist with other office duties

Support coordination between providers, clinical staff, and patients

Participate in improving processes that enhance clinic efficiency

Qualifications

Required

Strong communication skills and a caring, patient-centered approach

Ability to handle multi-line phones and high-call volume

Reliable, punctual, and professional in appearance and demeanor

Comfortable learning new systems and multitasking in a busy environment

Basic computer proficiency

Preferred Requirements

Prior experience in a medical office or customer service

Familiarity with electronic medical records

Part Time Some Weekends will be required