Benefits:

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Renaissance Pet Resort & Spa | Banning, CA

Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family.

We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience.

We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting.

Position Overview

As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.

Key Responsibilities

Greet clients and pets in a warm, professional manner

Manage check-in and check-out for boarding, daycare, and grooming services

Answer phones, respond to messages, and handle client inquiries promptly

Process payments, deposits, and account balances accurately

Schedule reservations and services using Gingr software

Maintain accurate client and pet records

Communicate clearly with kennel and grooming teams to ensure smooth daily operations

Work collaboratively with kennel and grooming departments to follow and support standard operating procedures

Follow established procedures and company standards consistently

Qualifications

Previous front desk or receptionist experience required

Experience in the pet care or veterinary industry strongly preferred

Experience with Gingr software preferred

Strong organizational and multitasking skills

Comfortable working in a fast-paced environment

Professional communication skills, both in person and on the phone

Reliable, punctual, and detail-oriented

What Success Looks Like in This Role

Works confidently within established systems and procedures

Communicates questions or concerns clearly, then supports team decisions

Maintains strong time management and follows through on responsibilities

Contributes to a consistent, team-oriented environment

Takes ownership of tasks and completes them without close supervision

Compensation & Schedule

$18 to $20 per hour, depending on experience

Opportunity for additional income through generous client tips

Full-time and part-time positions available

Weekend availability required

Health, dental, vision, and chiropractic insurance. Matching 401k

Vacation and Sick leave

Employee discounts

Why Join Renaissance Pet Resort & Spa

Be part of a respected, established, and award-winning business

Work with a supportive and experienced team

Opportunity for growth within the company

Make a meaningful difference in the lives of pets and their families