Job Summary:

Coordinates reception area activities to promote communication throughout the facility, coordinates the Surgery Schedule according to the facilities policy and procedures, and acts as a liaison between the facility, physician/practice and patient/family, performs clerical and reception duties and responsibilities as well as maintains the Medical Records department and under the supervision of the Medical Director works as a Medical Assistant in times that require such persons in the pre-op/PACU area.

Requirements:

Frequent and constant judgment and ability to solve problems

Language skills adequate for written and interpersonal communication in English

Communicates effectively with patients, visitors, physicians, and co-workers

Visual and auditory acuity adequate to monitor patients and visitors activities and for frequent use of computers and occasional use of other business office equipment

Ability to sit for long periods of time and to perform desk and office duties

Adhere to all Policies and Procedures in performing job duties and responsibilities

Surgical and central sterile services:

Coordinate shift operations including scheduling, assigned activities, and resources.

Serve as a technical or functional resource for staff and performs similar duties.

Assign, monitor, and review progress of work.

Monitor and report compliance with policies and procedures.

Oversee and evaluate orientation and training of assigned associates.

May provide input in the review and evaluation of staff performance.

Oversee utilization and maintenance of supplies, instruments, and equipment.

Front desk

Ability to answer multiple phone lines, transfer calls, take and distribute messages to the correct parties in a timely fashion

Data entry, sending, receiving and distributing all correspondence for the facility

Accurately prepares the schedule for timely distribution, have the ability to review and manipulate the surgery schedule on a daily basis

Keep all staff apprised of any changes to the schedule, or of any special needs cases

Initiates records for new patients, creates computer index, pre-register all new patients, compile all charts for the next day’s surgeries

Writing the next day’s schedule on the board every evening as well as printing and distributing the schedule for the next day’s surgeries

Check in all patients, copy patient’s drivers licenses and insurance cards, gather all pertinent information needed (labs, pathology etc…) prepare file labels, collect all co-pays and deductibles from patients, and make sure that charts are complete before sending the patient to the OR for surgery

At the day’s end, Re-review all daily charts for completeness

Complete OR Log with all pertinent information on a daily basis

Keep complete records of all daily confirmations from providers scheduling staff; all daily schedules with a complete list of staffing, and all canceled cases with complete reasons for cancelations

Receive and sign for any shipments delivered to front desk

maintains cleanliness and order of the patients waiting area

Medical records:

Maintain filing statistics and audit filing sequence

File all data regarding patients into patient specific charts, marking receipt of all said information on chart check list

Responds to correspondence requests for medical records, processes letters and reports, document the completion of said requests

Receives and distributes lab results to D.O.N. for review, then to the provider for review

Distributes materials to other departments, requests information from other department

Qualification:

· High School diploma or GED

· Knowledge of Medical Terminology required

· Computer experience required

· Good communication skills required

· Two years Medical / clerical experience preferred