Benefits:

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Job Summary: We are seeking a friendly, organized, and dependable Front Desk Receptionist to be the first point of contact for our patients. This role is essential in providing excellent customer service and ensuring the smooth operation of our optometric practice. The ideal candidate will have strong interpersonal and communication skills, attention to detail, and a commitment to patient care.

Key Responsibilities:

Greet patients warmly upon arrival and check them in for appointments

Answer multi-line phones, direct calls, and return messages in a professional and timely manner

Schedule and confirm appointments, maintain accurate patient records

Verify insurance benefits and collect copayments or outstanding balances

Input and update patient information in the practice management system

Prepare and manage patient files, forms, and documentation

Coordinate with clinical staff to ensure patient flow runs smoothly

Maintain a clean, organized, and welcoming front desk and waiting area

Handle basic administrative duties such as filing, faxing, emailing, and scanning

Uphold patient confidentiality and comply with HIPAA regulations

Requirements:

High school diploma or equivalent required; some college or medical office training preferred

Previous experience in a medical or optometric office is highly desirable

Strong communication and customer service skills

Ability to multitask and remain calm under pressure

Familiarity with insurance verification and billing processes is a plus

Proficiency in office software and practice management systems (e.g., Revolution eHR)

Professional appearance and demeanor