Benefits / Perks

Competitive Compensation

Friendly & Supportive Work Environment

Career Growth Opportunities

Job Summary

We are seeking a Front Desk / Patient Coordinator to join our Physical Therapy clinic. This role is the first point of contact for patients and plays a vital part in delivering an excellent patient experience. The ideal candidate is organized, personable, detail-oriented, and able to manage administrative responsibilities while maintaining a warm and professional environment.

Responsibilities

Greet patients and visitors in a friendly, professional manner

Schedule, confirm, and manage patient appointments

Verify patient demographics, insurance information, and authorizations

Answer phone calls, respond to inquiries, and route messages appropriately

Collect co-pays, process payments, and provide receipts

Maintain accurate patient records and documentation

Coordinate with therapists and clinical staff to ensure smooth daily operations

Manage intake forms, referrals, and insurance-related documentation

Maintain a clean, organized, and welcoming front desk area

Qualifications

High school diploma or equivalent (required); healthcare experience preferred

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Familiarity with medical office procedures and insurance verification

Basic proficiency with Microsoft Office and electronic medical records (EMR) systems

Ability to work efficiently in a fast-paced environment

Positive attitude and professional demeanor