Benefits:

Employee discounts

Flexible schedule

Training & development

Benefits/Perks

Full-time / Part-time

Flexible Schedule - hours vary depending on Center Needs

Great work-life balance

Entry - Level Position

Ongoing training

Job Summary We are seeking a professional and detail-oriented, friendly and service-oriented Front Desk Representative to join our team at our medical spa. This role serves as the first point of contact for clients, ensuring a welcoming environment and a top-quality experience. Responsibilities include managing front desk operations, supporting client relations, maintaining organization and cleanliness, and assisting management with administrative tasks. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls, responds to emails, and schedule appointments

Assist clients with paperwork, including consent forms, ensure all consent forms are signed, filed, and maintained accurately

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Process client payments and manage follow-up scheduling

Utilize scheduling software (GlossGenius or Vagaro preferred)

Monitor and update inventory; communicate low stock to management

Maintain organization and cleanliness of the center, including towels, supplies, and garbage disposal

Assist with morning preparation (coffee, supplies, treatment rooms) and closing reset procedures

Complete tasks assigned by the Administrative Coordinator or Manager in a timely and accurate manner

Qualifications

High school diploma or equivalent required: Two or more years of experience as a receptionist or similar role, estetics is preferred

Excellent communication skills and interpersonal skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software, such as GlossGenius or Vagaro (preferred)

Proficiency with Microsoft Word, Google Docs, Google Sheets, and other office technology

Excellent organizational skills with attention to detail

Excellent multi-tasking skills and manage time effectively in a fast-paced environment

Knowledge of esthetics/spa services (preferred)

Customer service experience (preferred)

Bilingual : English / Spanish (preferred)

Work Environment

Supportive and collaborative team culture

Professional spa/med spa setting with daily client interaction

Commitment to client satisfaction, organization, and efficiency