Benefits:

Employee discounts

Benefits/Perks

Flexible Schedule

Great work-life balance

Ongoing training

Employee Discount

Job Summary

The Front Desk Agent is responsible for providing outstanding guest service and creating a welcoming experience for all guests. This position handles the check-in and check-out process, answers guest inquiries, resolves concerns, and ensures accurate reservation and billing procedures. The Front Desk Agent works closely with housekeeping, maintenance, and other departments to maintain smooth hotel operations while upholding brand standards and delivering exceptional hospitality.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls and book reservations

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Qualifications

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers

Excellent multi-tasking skills