Benefits:

Employee discounts

Health insurance

Paid time off

Benefits/Perks

Paid time off

Uniform allowance

Employee Discount

Health insurance after at least 6 months of employment

Ongoing training

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls and schedule appointments

Obtaining authorizations and submitting insurance claims

Provide comprehensive contact lens training, including insertion and removal techniques, cleaning and storage procedures, and reinforcement of proper hygiene practices to ensure safe lens wear

Perform diagnostic tests such as Visual field testing, fundus photography, optical coherence tomography (OCT), etc.

Qualifications

Excellent communication skills with a commitment to customer service

Excellent multi-tasking skills

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Knowledge of vision plans including Vision Service Plan (VSP), is very helpful. Familiarity with ICD-10 and CPT codes a plus.