Benefits:

Salary + Commissions

Employee discounts

Free uniforms

Training & development

Petbar League City is expanding!

Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be our Front Desk Representative.

As a Front Desk Representative, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best.

At petbar League City you'll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.

What we’ll accomplish together:

As a Front Desk Representative, your responsibilities revolve around providing excellent services to members and guests and generally ensure that petbar is a welcoming place. These include:

● Answering phone calls and texts.

● Setting appointments, checking members and guests in and out for appointments and taking payments.

● Greeting members and guests upon arrival.

● Promoting the Bath & Brush membership program.

● Keeping management apprised of member concerns and following policies, procedures and direction.

● Accepting constructive criticism in a positive manner and using it as a learning tool.

● Upholding the petbar brand's core values of optimism, gratitude, excellence, consistency and empathy.

● Staying updated on promotions.

● Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

● Interact with and lead bathers on daily tasks.

● Assisting self-wash guests with bathing.

● Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for the next guest, as well as all common areas (lobby and employee spaces).

● Work alongside the rest of the staff to maintain the overall cleanness of petbar.

Requirements:

● Reliable, punctual, and dependable

● Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.

● Must be able to multitask and manage time with or without supervision and be organized.

● Smiling face! Attitude is most important in this role.

● Passion for animals and cleaning

● Confident, safe and gentle handling of dogs of all sizes and temperaments

● Superior customer service skills (prompt, courteous, professional)

● Professional and neat appearance in compliance with petbar’s dress code

● Must feel comfortable working in a loud environment

● Reliable transportation

● Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds

● Experience in animal care or handling is a plus.

● Availability around the holidays is required as they are our busiest times of the year.

● Must be comfortable using and learning computer software

Hours worked per week are based on business volume and demand. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.