Benefits:

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our vacation rental guests. The Front Desk Agent will assist guests with reservations, check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with staff and vendors to coordinate availability, answering guest inquiries, property inspections, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of properties and local amenities

Complete daily check lists thoroughly and accurately

Update and check reservations during daily audits to ensure flawless check in and check out process

General office admin duties

Perform other duties as assigned

Qualifications

Friendly and outgoing personality

Previous reservations/revenue experience in a hospitality setting is preferred

Proficient in English; knowledge of other languages is a plus

Computer literacy, experience with a property management system

Able to lift 30 pounds

Reliable transportation, valid CA driver's license

Potential for full time position