Benefits:

401(k)

Employee discounts

Paid time off

Job description:

Front Desk Sales & Service Representative (Part-Time Flex) Best Western Montrose Inn | Montrose, CO Part-Time Flex | $16/hour | Cross-Trained on All Shifts

Looking for a role that offers flexibility, variety, and real impact? Best Western Montrose Inn is seeking a dependable, guest-focused Part-Time Flex Front Desk Sales & Service Representative to support our team.

This role is primarily focused on consistently covering our second shift (1:45pm – 9:45pm) Saturday - Monday, which is critical to daily operations. Flex coverage for other shifts will be a secondary responsibility, helping fill in for planned and unplanned absences as needed.

This position is ideal for someone who enjoys variety, adapts quickly, and takes pride in being a reliable, steady presence during one of the most important shifts of the day.

What You’ll Be Doing:

As a Flex Front Desk Representative, you will be trained on all shifts. However, your primary responsibility will be owning and consistently delivering excellent service during second shift, while also stepping in to support other shifts when needed.

Key Responsibilities:

Provide warm, professional, and engaging service to every guest

Validate all second-shift check-ins, ensuring a smooth, welcoming arrival experience

Obtain and verify all required credit card authorizations accurately and securely

Handle check-in and check-out efficiently and accurately

Upsell room features and amenities to enhance guest experience

Answer phones and assist with reservations and guest inquiries

Represent and promote Best Western brand standards at all times

Resolve guest concerns promptly with care and confidence

Use hotel management software (PMS training provided)

Coordinate with housekeeping and maintenance for room readiness

Process payments and maintain an accurate cash drawer

Help maintain a welcoming, well-presented lobby environment

Position Details:

Schedule: Part-time, flex

Guaranteed Shifts: 3 shifts per week (Saturday, Sunday & Monday 1:45pm - 9:45pm Required Weekly Shifts)

Additional Shifts: As needed for coverage (vacations, call-outs, peak demand)

Shifts: Must be available to train and work mornings, evenings, weekends, and holidays and possible overnights during emergencies

Compensation: $16 per hour to start

Location: Best Western Montrose Inn, Montrose, CO

We’re Looking For Someone Who:

Has prior front desk or customer service experience (hospitality preferred)

Is flexible, reliable, and comfortable with changing schedules

Communicates clearly and multitasks with ease

Maintains a calm, professional demeanor in all situations

Is tech-savvy and willing to learn hotel systems

Enjoys teamwork and supporting others when coverage is needed

Takes pride in being dependable and adaptable

Why Join Us?

At Best Western Montrose Inn, every role matters — and this one is especially important. Second shift is the backbone of our guest arrival experience, and you’ll play a key role in ensuring it runs smoothly. As a Flex Team Member, you’ll be trusted, valued, and relied upon not only for coverage, but for consistency where it matters most.

Perks of Working With Us:

Paid sick leave accrual

Employee discounts

Eligibility for 401(k) Retirement Plan

Supportive, team-oriented work environment

“Innsider” opportunities

Apply today and become the go-to professional our team can rely on — flexible, capable, and guest-focused.

Job Type: Part-time Work Location: In person

Job Type: Part-time

Benefits:

401(k)

Employee discount

Paid time off

License/Certification:

Driver's License (Required)

Ability to Commute:

Montrose, CO 81401 (Required)

Work Location: In person