ROLE AND RESPONSIBILITIES
The Front Desk Specialist is the first person with whom patients interact offering professional greetings. This person helps patients check in, make payments, and future appointments. They answer phones, scan, check email and faxes, perform a variety of administrative tasks, and ensure the waiting area is clean and welcoming. They also help execute proper records management, following systems and protocols for records updates and storage at the front desk. In our clinic specialties, the Front Desk Specialist must work with patients seen in three “locations”: Jose Barrera, Endormir and Texas Center ASF.
Skills Required
● Data Entry, ability to use an electronic health record
● Understand medical terminology, ICD-10, CPT codes
● Excellent verbal and written communication
● Proficient in basic software (Word, database experience)
● Basic understanding of medical billing
● Phone, internet, typing skills, portal access ability
● Attention to detail and organizational skills
● Able to comply with HIPAA, OSHA, other legal regulations, always protect PHI, safeguard medical records, patient confidentiality.
● Anticipate physician needs, understand patient needs and document well (questionnaires, procedures to be done in clinic, consents, etc)
● Able to work closely with doctor and get along with clinic and administrative team
● Understand commercial insurance, Medicare, Tricare – benefit verification and application, eligibility, and authorization
● Customer Service Driven, Professional Presentation/Etiquette
Required: 1 plus years front desk experience in ENT, Dermatology, Cosmetic/Plastic Surgery (reception) 2-3 years front desk lead experience (specialist), 3+ years exp front desk and supervisory experience (supervisor)