The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment. Responsibilities: • Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service. • Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores. • Operational Management: Manage check-in/check-out, room assignments, and pre-registration for groups. • Financial Control: Manage cash drawers, process payments, and audit guest accounts. • Training & Coaching: Train, mentor, and provide performance feedback to front desk agents. • Communication: Coordinate with housekeeping for room status updates and communicate shift information. Qualifications: • Experience: Usually 1–3+ years in a hospitality role, with previous supervisory experience preferred. • Systems: Proficiency in Property Management Systems (PMS) and Microsoft Office. • Communication: Strong interpersonal, communication, and conflict-resolution skills. • Leadership: Ability to lead by example, work under pressure, and manage time effectively. Compensation: $18 hourly

• Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service. • Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores. • Operational Management: Manage check-in/check-out, room assignments, and pre-registration for groups. • Financial Control: Manage cash drawers, process payments, and audit guest accounts. • Training & Coaching: Train, mentor, and provide performance feedback to front desk agents. • Communication: Coordinate with housekeeping for room status updates and communicate shift information.