The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training new hires, handling guest check-ins/outs, resolving escalated issues, and ensuring high guest satisfaction by maintaining service standards, coordinating with other hotel departments (like housekeeping), and managing reservations and financial transactions, acting as a crucial link between guests and hotel management. Responsibilities: • Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance. • Guest Services: Ensure a welcoming environment, manage check-ins/outs, process payments, handle special requests, and resolve complex guest complaints. • Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems. • Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences. • Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions. • Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management. Typical Duties • Greet guests and provide information on hotel services and local attractions. • Handle complex reservations, cancellations, and modifications. • Oversee the handling of guest accounts, payments, and cash drawers. • Act as the primary point of contact for escalated guest issues. • Ensure all front desk staff adhere to hotel standards and procedures. Qualifications: • Strong leadership and management. • Excellent communication and interpersonal skills. • Problem-solving and decision-making. • Knowledge of hotel operations and property management systems (PMS). • Ability to remain calm and professional under pressure. • Hilton/PEP experience preferred. Compensation: $19 - $20 hourly

• Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance. • Guest Services: Ensure a welcoming environment, manage check-ins/outs, process payments, handle special requests, and resolve complex guest complaints. • Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems. • Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences. • Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions. • Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management. Typical Duties • Greet guests and provide information on hotel services and local attractions. • Handle complex reservations, cancellations, and modifications. • Oversee the handling of guest accounts, payments, and cash drawers. • Act as the primary point of contact for escalated guest issues. • Ensure all front desk staff adhere to hotel standards and procedures.