The Overnight Front Office Supervisor is responsible for overseeing the hotel’s front office operations during evening and overnight shifts, ensuring efficient, accurate, and seamless operations. This role provides leadership to the front desk, night audit, and security teams, while supporting smooth cross-department communication and ensuring guest satisfaction. The Overnight Supervisor monitors nightly operations, prepares required reports, and ensures compliance with hotel policies, financial procedures, and service standards. Weekend and overnight availability is required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Responsibilities: Essential Duties & Responsibilities: • Supervise and support front office night auditors and security team to maintain high service standards throughout overnight operations. • Train, cross-train, and retrain team members to improve efficiency, uphold policies, and ensure compliance with uniform guidelines. • Assist in onboarding, coaching, and evaluating team members; provide constructive feedback and identify development opportunities. • Promote effective communication and collaboration across departments, supporting a seamless guest experience. • Maintain strict control over master key access and ensure accurate communication of room status updates to housekeeping and engineering. • Address and resolve guest concerns promptly, professionally, and effectively, ensuring service recovery and guest satisfaction. • Monitor VIP arrivals, special requests, and high-balance accounts, ensuring accuracy, personalized service, and proactive issue resolution. • Review, reconcile, and finalize financial documentation such as cash reconciliation, credit limit reports, and nightly revenue balancing in alignment with the front office budget. • Ensure compliance with credit policies to maintain financial security and accuracy. • Conduct pre-shift and overnight staff meetings to communicate updates, review performance, and reinforce policies and service expectations. • Support revenue management efforts by analyzing occupancy reports, rate variances, house counts, and forecasts. • Operate and maintain front office systems, ensuring accuracy of nightly reports, system updates, and proper configuration. • Uphold professional appearance and grooming standards at all times; ensure staff adheres to the same expectations. • Prepare and organize records related to financial, operational, and staffing matters to support overall hotel performance. • Perform additional duties as assigned by management to ensure successful overnight operations and guest satisfaction. Work Environment This role is an on-site position and requires the employee to perform their work duties at the job site location. The employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Qualifications: Education And/or Experience: • Minimum 2 years of hotel front desk supervisory experience, preferably in an overnight or night audit capacity, with a solid understanding of front office operations and hotel procedures. • Demonstrated proficiency in nightly revenue balancing, and basic accounting procedures. • Strong reading comprehension with the ability to interpret safety guidelines, operating instructions, and procedural documentation; capable of writing clear and concise reports and correspondence. • Proven problem-solving and decision-making skills, with the ability to work independently and follow written, verbal, or visual instructions in standardized situations. • Exceptional attention to detail and accuracy, with the ability to manage multiple priorities and maintain efficiency in a fast-paced overnight environment. PHYSICAL DEMANDS: This position requires the ability to stand, walk, and use hands for handling or manipulating objects. Employees must also be able to reach with arms, talk, hear, and occasionally stoop, kneel, or crouch. The employee may occasionally lift or move items over 50 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions. Compensation: $20 - $22 hourly

• Essential Duties & Responsibilities: • Supervise and support front office night auditors and security team to maintain high service standards throughout overnight operations. • Train, cross-train, and retrain team members to improve efficiency, uphold policies, and ensure compliance with uniform guidelines. • Assist in onboarding, coaching, and evaluating team members; provide constructive feedback and identify development opportunities. • Promote effective communication and collaboration across departments, supporting a seamless guest experience. • Maintain strict control over master key access and ensure accurate communication of room status updates to housekeeping and engineering. • Address and resolve guest concerns promptly, professionally, and effectively, ensuring service recovery and guest satisfaction. • Monitor VIP arrivals, special requests, and high-balance accounts, ensuring accuracy, personalized service, and proactive issue resolution. • Review, reconcile, and finalize financial documentation such as cash reconciliation, credit limit reports, and nightly revenue balancing in alignment with the front office budget. • Ensure compliance with credit policies to maintain financial security and accuracy. • Conduct pre-shift and overnight staff meetings to communicate updates, review performance, and reinforce policies and service expectations. • Support revenue management efforts by analyzing occupancy reports, rate variances, house counts, and forecasts. • Operate and maintain front office systems, ensuring accuracy of nightly reports, system updates, and proper configuration. • Uphold professional appearance and grooming standards at all times; ensure staff adheres to the same expectations. • Prepare and organize records related to financial, operational, and staffing matters to support overall hotel performance. • Perform additional duties as assigned by management to ensure successful overnight operations and guest satisfaction.Work EnvironmentThis role is an on-site position and requires the employee to perform their work duties at the job site location. The employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.