Benefits:
Dental insurance
Employee discounts
Health insurance
Vision insurance
Are you a hospitality leader who enjoys helping both guests and employees have a great experience?
The Holiday Inn Portland Airport is looking for a confident, guest-focused Front Desk Supervisor to help lead our Front Office team. This is a hands-on leadership position for someone who can keep the Front Desk organized and running smoothly while setting the example for excellent guest service.
If you are someone who stays calm when the lobby gets busy, enjoys solving problems, communicates well, and takes pride in helping a team succeed, we want to meet you!
What You'll Do
As our Front Desk Supervisor, you will help oversee the daily operation of the Front Desk and serve as a resource for our guests and Front Desk Associates.
Your responsibilities will include:
Supervise daily Front Desk operations, including check-ins and check-outs
Ensure reservations, room assignments, billing, and guest transactions are accurate
Monitor Front Desk workflow and keep guest service moving efficiently
Welcome guests and create a warm, professional first impression
Respond to guest questions, concerns, and complaints promptly and professionally
Support associates when handling challenging guest situations
Assist guests with directions, hotel amenities, and local information
Promote IHG One Rewards membership and model enrollment behaviors for team
Provide guidance and support to Front Desk Associates during shifts
Assist with training new employees on Front Office procedures and systems
Coach and provide feedback to team members and communicate performance concerns to management
Assist with cash drawer balancing and verification of financial transactions
Ensure accurate posting of room charges, taxes, and incidentals
Maintain proper Front Desk documentation and records
Protect guest privacy and confidential information
Follow hotel safety, security, financial-control, and operational procedures
What We're Looking For
We're looking for a leader—not just someone who can work the Front Desk.
The ideal candidate will have:
Previous hotel Front Desk experience – required
Previous supervisory or leadership experience – preferred
High school diploma or equivalent
Strong customer-service and communication skills
Excellent problem-solving and conflict-resolution abilities
Strong organizational and multitasking skills
A professional, guest-focused attitude
Ability to remain calm and effective during busy periods
Basic computer skills, including Microsoft Office
Familiarity with hotel Property Management Systems, especially Opera, preferred
Strong verbal and written communication skills
Ability to work evenings, weekends, and holidays as needed
Why Join Our Team?
You'll have the opportunity to:
Take on a meaningful leadership role in hotel operations
Develop your hospitality and supervisory skills
Work with a team that values great guest service
Enjoy IHG employee hotel discounts worldwide
Physical & Work Environment
This is an active hotel position that requires:
Standing for extended periods
Frequent computer and office-equipment use
Moving throughout the hotel as needed
Occasional lifting of up to 50 pounds
Working in a busy lobby and Front Desk environment
Frequent interaction with guests, employees, and vendors
Evening, weekend, and holiday shifts as scheduled
Ready to Lead the Front Desk?
If you have hotel Front Desk experience, enjoy working with people, and are ready to take the next step into a supervisory role, we'd love to hear from you.
About IHG
Holiday Inn Portland Airport is part of IHG Hotels & Resorts, one of the world’s leading hospitality companies with thousands of hotels across the globe. We are committed to delivering True Hospitality for Good and creating a welcoming environment for both guests and team members.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected status.