Supervision and Management:

Supervise and train front desk staff: This includes setting standards, providing guidance, and ensuring adherence to policies and procedures.

Manage staffing levels: Ensure adequate coverage during peak and off-peak hours.

Schedule front desk staff: Plan and organize shifts to optimize operational efficiency.

Coach and counsel staff: Provide feedback and guidance to improve performance and address any issues.

Evaluate staff performance: Assess employee skills and contribute to performance reviews.

Assist in hiring and training: Participate in the recruitment process and provide onboarding support.

Guest Service and Interaction:

Greet and direct guests: Provide a warm welcome and assist guests with their needs.

Handle guest inquiries: Respond to questions about hotel amenities, services, and local attractions.

Manage check-ins and check-outs: Ensure smooth and efficient processes for guest arrival and departure.

Resolve guest complaints: Address issues promptly and professionally to maintain guest satisfaction.

Manage reservations and billing: Accurately process reservations and handle billing inquiries.

Operational Duties:

Maintain accurate records and reports: Keep track of occupancy, revenue, and guest feedback.

Manage cash handling and credit card processing: Ensure accurate and secure handling of financial transactions.

Monitor and maintain front office equipment: Ensure all equipment is functioning properly.

Adhere to hotel policies and procedures: Uphold standards and ensure compliance with regulations.

Additional Responsibilities:

Assist with other tasks as needed: May be required to perform other duties as assigned by the Front Office Manager or other supervisors.

Maintain a positive and professional work environment: Foster a welcoming and supportive atmosphere for staff and guests.

Stay informed about hotel policies and procedures: Keep abreast of any changes or updates.