Benefits:
401(k) matching
Employee discounts
Opportunity for advancement
Paid time off
TEEZ Hair Studio is a vibrant, upscale hair salon dedicated to providing exceptional beauty services in a warm and welcoming environment. We pride ourselves on delivering excellent customer experiences and are looking for a dynamic, organized and personable individual to lead our front desk team. As the Front Desk Team Lead, you will be the face of the salon, ensuring smooth and efficient operations at the front desk. You will manage client check ins, schedule appointments and support the team with administrative tasks, all while maintaining a positive and professional atmosphere. The ideal candidate will have salon experience but is not a hairstylist. Management is preferred as you will be leading the front desk team.
General Responsibilities:
Greet and assist clients with a warm and professional demeanor
Manage the salon's appointment book and handle schedule conflicts.
Ensure the front desk runs smoothly, maintaining a clean and organized space
Handle client inquiries in person, over the phone, or via text/ email.
Supervise, train, and support front desk staff
Process payments and ensure accurate cash handling procedures
Communicate with stylists to ensure schedule flows smoothly
Promote salon services, products and monthly specials
Address and resolve any client concerns or issues efficiently and timely
Monitor inventory for front desk supplies, and retail products
Collaborate with management to implement procedures for operational improvements where needed.
Meeting and exceeding front desk goals/ team goals/ coaching team
Requirements
Previous experience in a salon, spa or customer service role
Previous experience leading a team
Excellent communication and interpersonal skills
Strong organizational abilities and attention to detail
Ability to manage multiple tasks in a fast pace environment
Experience with scheduling software, and point of sale systems
Positive attitude and professional appearance