The Hotel Front Desk Team Leader will have minimal supervision. This role is responsible for exercising independent judgment to manage the daily operations related to optimally operating the front desk. The ideal candidate understands, appreciates, and embraces our vision, mission, and values. You will act as a leader who is a self-starter and understands the position requires 24-hour availability. Responsibilities: • Walk/be present on the property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success. • Handling customer complaints and queries. • Train, mentor, and supervise front desk staff to deliver excellent guest service. • Inspect front desk and back-of-house areas to ensure compliance with brand and company standards. • Promoting and marketing the business. Qualifications: • High school diploma or GED required • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proven customer service experience with a strong guest-focused mentality • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. • Expert-level knowledge of general hotel industry practices and policies. Compensation: $17 - $19 hourly

•