Benefits:

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Front Desk Team Member — Career Track to Management

Integrated Martial Arts (IMA Worcester) | Worcester, MA Part-Time / Full-Time • $15–$18/hr + commission

The Opportunity

This isn't a typical front desk job — it's the first step on a defined path to management at a growing martial arts and fitness brand. We promote from within: Front Desk → Assistant Manager → General Manager.

If you're driven, great with people, and want a real career (not just a shift), keep reading.

What You'll Do

Member Experience Greet members and guests, build real relationships, and own the energy at the front desk. Handle scheduling, account questions, and anything that keeps members happy and engaged.

Sales & Lead Conversion Respond fast to leads by phone, text, and email. Run facility tours, present our programs with confidence, and convert prospects into trial members — then trials into long-term members. Consistent follow-up is the job.

Operations Keep the front desk and lobby sharp. Support opening and closing, process memberships and retail transactions accurately, and help with daily admin and reporting.

Who We're Looking For

Strong communicator who actually likes people

Positive, high-energy, professional

Comfortable with sales conversations

Reliable, punctual, detail-oriented

Can juggle multiple things in a fast-paced environment

Tech-comfortable (scheduling systems, basic software)

Bonus: Background in fitness, martial arts, sales, or customer service — and a personal passion for any of the above.

What You Get

$15–$18/hr + commission on memberships and conversions

Free all-access membership — BJJ, Muay Thai, MMA, Wrestling, Kali, Karate, and IMA FIT (Strength & Conditioning)

Flexible scheduling

Direct mentorship from leadership

A clear, real path to Assistant Manager and General Manager roles

About IMA

IMA Worcester is a premier martial arts and fitness facility with BJJ, Muay Thai, MMA, Wrestling, Karate, and Strength & Conditioning all under one roof. We're building a community grounded in discipline, growth, and excellence — and we're hiring people who want to grow with us.

Apply

Email Info@imaworcester.com Subject line: Front Desk Application – Alan Cheng