Job Summary: This position will be responsible for the day-to-day operations of the Rock Road Front Desk as well as hiring, recruiting, and training all new Front Desk Coordinators for all clubs. This includes, but is not limited to, the processing of guest check ins, front desk staffing and member retention and maintaining quality customer service. Along with, conducting and maintaining all desk inventories and training for all clubs.

Communicates kindly and sincerely using members name

Check members in and out efficiently

Knowledgeable of Clubs amenities and surroundings

Ensures guest satisfaction & Loyalty

Duties and Responsibilities:

Executes procedures as outlined by front desk manual

Manages and trains all front desk coordinators

Manages and oversees all clubs inventories

Assist General Manager with all front desk operations, which include hiring, scheduling, training and management of front desk staff

Responsible for daily register deposits

Maintains office supply orders

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

Ensures front desk is clean, maintained and organized at all times

Ability to respond quickly and appropriately to emergency situations

Ability to travel to all clubs to ensure staff efficiency

Expectations:

Present a professional demeanor at all times when representing Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Develop and build a team atmosphere among staff, departments, and clubs

Ability to respond to common inquiries or complaints from members

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking