Benefits:

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

EHS | Concierge Physical Therapy & Wellness

For over 20 years, EHS has been a leading concierge physical therapy and wellness practice, delivering highly individualized care with exceptional outcomes. We are committed to raising the standard of care through a personalized, high-touch approach that prioritizes quality over volume.

This is not a traditional front desk role. We are seeking a highly professional individual who values excellence, discretion, and consistency in every interaction.

As the first point of contact, you set the tone for every patient experience, and you take pride in contributing to a team focused on delivering exceptional care.

Key Responsibilities

Client Communication and Coordination

Serve as the first impression of the practice, creating a professional, welcoming, and highly attentive environment

Manage client flow, including check-in/check-out and overall front desk operations

Respond to client calls, emails, and inquiries with professionalism, accuracy, and timeliness

Prepare clients for appointments, including intake completion and accurate EMR documentation

Manage scheduling, data entry, and document handling

Maintain accurate and up-to-date client records across systems

Maintain a clean, organized, and elevated physical space

Administrative Responsibilities

Respond to Google reviews

Update Constant Contact with patient emails

Organize and distribute monthly clinic newsletter

Support day-to-day operations to ensure efficiency and organization

Insurance & Billing Support (Training Provided)

Submit insurance claims accurately and in a timely manner

Assist with claim follow-up and resolution of insurance matters as needed

Maintain accurate patient demographic and insurance information

Communicate financial policies and responsibilities clearly and professionally

Uphold strict patient confidentiality and HIPAA compliance

Team Collaboration

Work closely with providers and administrative teams to ensure a seamless client experience

Contribute to a culture of professionalism, accountability, and high standards

Qualifications

Exceptional customer service skills with strong verbal and written communication

Ability to manage multiple priorities with poise and attention to detail

Proactive, self-motivated, and solutions-oriented mindset

Strong listening skills with a genuine commitment to client care

Proficient with Microsoft Office; EMR systems a bonus

2+ years experience in healthcare, wellness, or hospitality preferred

Benefits

A professional, team-oriented environment committed to excellence

Opportunities for continued learning, skill development, and advancement within a high-standard, concierge care setting

Consistent scheduling that supports work-life balance

The opportunity to contribute meaningfully to a best-in-class client experience

This description reflects the general scope of the position and is not intended to be all-inclusive. Responsibilities may change as needed to support the operations of the practice. All information provided will be treated with strict confidentiality in accordance with EEO guidelines. Applicants must be legally authorized to work in the United States.