Ridepanda is a climate tech company that provides employers with a full-service micromobility benefits platform. We are a small passionate team with a collaborative product building process and an eye for building useful, scalable technology. Our aim is to help the next million people fall in love with bikes, e-bikes, and e-scooters through our leasing program, made accessible by company and government subsidies.

As a company we value:

• Cross-functional collaboration
• Wonderful user experiences
• Sustainability
• Physical safety on the streets
• Emotional safety in the workplace

Employers and governments love us because we help them:

• Reduce their scope 3 emissions
• Meet clean air regulations
• Reduce costs
• Offer flexible hybrid commute options
• Retain talent
• Enhance health and wellness programs

Ridepanda is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law. We do not discriminate in hiring, promotion, compensation, or any other aspect of employment on the basis of any of the above-mentioned characteristics. We value diversity and inclusivity in our workplace and seek to create a welcoming and respectful environment for all employees.

About the Role

We are looking for a Front of House to provide excellent customer service within our San Francisco hub. Candidates with strong communication skills who can make customers feel welcome in our hub will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied.

As a Delivery Driver, you will also be responsible for coordinating and the delivery of our e-scooters, pedal bikes and e-bikes to our customers all over the Bay Area. This role is ideal for customer service/driver professionals that want to broaden and build their career experiences.

Responsibilities:

Front of House

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate subscriptions
• Manage returns of merchandise
• Provide customer feedback to the Hub Operations Manager
• Stay up-to-date with new products/services

Deliveries

• Deliver e-bikes, e-scooters and bicycles to customer's work or home, and onboard them onto the Ridepanda platform.
• Plan and execute optimal delivery routes to ensure timely and efficient deliveries.
• Respond promptly to emails from customers regarding delivery schedules, inquiries or issues.
• Provide excellent customer service during the delivery process, ensuring customer satisfaction.

Test Rides

• Participate in test ride events to showcase vehicles and engage with customers.
• Facilitate test rides, answering customer questions and providing information about our vehicles.

Requirements

• Valid driver's license
• Proven work experience working as a Retail Associate or a similar role
• Strong level of professionalism at work
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Motivated, energetic individual
• Strong attention to detail and able to follow strict procedures
• Comfortable learning, adapting to new concepts and using new tools
• Experience as a mechanic in the bike industry is a plus

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Paid training
• Vision insurance