Job Description

At Little Smiles, our team is the foundation of the exceptional care we provide. Serving children and teens, our experienced and compassionate staff deliver high-quality pediatric dental care in a welcoming, fun, and patient-focused environment.

Our team works together to provide a full range of services for kids of all ages, including care for children with special needs, routine checkups, and anxiety-reducing treatments. Interactive learning tools, community outreach, and personalized attention ensure children feel empowered, confident, and excited about taking care of their teeth.

Joining Little Smiles means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work makes a direct impact on children’s oral health and self-confidence. With a collaborative culture, focus on education, and commitment to patient comfort, team members have the tools and environment to thrive.

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.

Work Schedule: Monday - Thursday 7:30 AM - 5 PM

Qualifications:

• Dental office experienced 1 - 2 years required
• Prior working experience with EagleSoft preferred

Key Responsibilities:

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
• Educate patients on appropriate oral hygiene strategies to maintain oral health

By joining our team, you will have:

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Additional information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Qualifications

• Customer service experience

• Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.