Benefits/Perks
Competitive pay DOE
Paid holidays, vacation and sick leave
401(k) retirement plan with employer match
Medical and Dental benefits
Job Summary We are a fun, established, privately owned dental practice seeking a qualified and caring Front Office Coordinator to join our team! The ideal candidate has previous experience working in a dental office providing exceptional customer service, scheduling patients, billing and collecting payments. The Front Office plays a vital role in delivering an excellent patient experience and supporting the smooth operation of our dental practice. If you’re friendly, outgoing, and committed to creating a fantastic dental experience for our patients, we want to hear from you!
The position available is full-time, Tuesday - Friday from 8 a.m. to 5 p.m. We offer a friendly and supportive work environment with a competitive compensation package.
Compensation $26-$35 hourly DOE
Front Desk Administrative Responsibilities:
Greet patients warmly and create a welcoming, professional environment
Answer phone calls, respond to voicemails, texts and emails, promptly and professionally
Schedule, confirm, and manage patient appointments with efficiency
Maintain the front office and reception area to ensure it is clean, tidy and organized
Collect and verify patient information, insurance data and signed patient forms
Accurately enter data and scan documents into Dentrix
Receive, open and organize all mail and packages
Monitor general office supply inventory
Treatment Plan Coordination:
Review doctor recommended treatment plans and clearly explain patients their options
Educate patients on procedures, timelines, financial estimates and out-of-pocket costs
Present and collect financial agreements and consent forms
Help patients understand insurance benefits and limitations
Coordinate specialist referrals, follow-ups and preauthorization
Follow up on pending treatments and recall visits via text, email and/or phone
Financial and Insurance Responsibilities:
Collect co-payments, deposits and full payments
Process payments, handle billing and maintain accurate financial records
Assist in verifying insurance coverage and entering benefits into Dentrix
Monitor outstanding balances and assist in A/R follow-up calls
Administrative Excellence:
Ensure compliance with HIPAA, OSHA and company protocols
Collaborate closely with the doctor and clinical team to ensure seamless delivery of care
Contribute to a positive, professional, team-oriented environment
Qualifications:
High school diploma or equivalent
2+ years of dental front office experience (Dental billing, collections, patient scheduling and excellent customer service)
Excellent verbal and written communication skills
Professional appearance and exceptional customer service mindset
Tech-savvy, organized, and comfortable in a fast-paced, detail-oriented environment
Reliable, punctual and self-motivated
Prior experience with Dentrix practice management application preferred
Strong computer and data entry skills (Digital charting and Microsoft 365 preferred)
Experience presenting treatment plans and financial options to patients preferred
If you are looking to work with a great team and provide excellent patient care, please reply with a cover letter, resume and references.
We look forward to meeting you!