Job Description

The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments.

Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.

The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients.

Duties and Responsibilities:

• Maintaining a clean and professional image
• Ability to provide exceptional customer service
• Answering phones, and returning voice mails promptly
• Scheduling appointments and full Plan of Care (POC)
• Visit type rules
• Insurance restrictions
• Therapist specialties
• Assist in auth visit tracking and timely notification to the Auth Specialist
• Inform patients of collection expectations
• Co-pays / Co-insurance / Deductibles
• Enforcing the strict cancellation/rescheduling policy
• Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
• Clearing provider schedules for planned and unplanned outages or PTO
• Attending ongoing trainings and bringing improvement ideas to the table for team discussion
• Placing high emphasis on HIPAA compliance
• Using time management and efficiency skills to help keep the clinic tidy, clean, and organized
• Keeping an organized record and updates to the Professional Plan of Care
• Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment
• Helping to document effectively and quickly the treatment being performed by the therapist
• Clean-up/sanitizing of tables, rooms, and equipment after patient use
• On-site laundry duties

Qualifications

Skills

• Multi-tasking
• Well-organized with a customer-oriented approach
• Exquisite communication and people skills
• Excellent time management and problem-solving skills

Abilities:

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively
• Ability to communicate clearly
• Ability to establish and maintain effective working relationships with patients, as a team member, and the public

Additional Information

Schedule : Monday-Friday 7am - 12pm

Location: Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645

Hours: 25-29hrs/ week

Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (www.empoweralaska.com)

Job Type: Part-time