Benefits:
401(k)
Employee discounts
Health insurance
Paid time off
Profit sharing
Tuition assistance
Front Office Coordinator
Location: Moline, IL Pay: $18.00 – $21.00/hour (based on experience) Job Type: Full-Time
Dr. Manisha Virdi and her team are excited to welcome an experienced, professional Front Office Coordinator to our warm, patient-centered dental practice in Moline!
About the Role
As the first and last point of contact for our patients, the Front Office Administrator plays a key role in ensuring every patient feels valued, informed, and cared for, supporting the clinical team, and maintaining office flow. This position requires accuracy, accountability, professionalism, and effective communication skills. Our ideal candidate is someone who loves people, thrives in a fast-paced environment, and takes pride in creating an exceptional patient experience from the first phone call to the final checkout. You will work closely with our Office Manager to keep the practice running smoothly and efficiently.
Key Responsibilities
Patient Experience & Communication
Greet patients warmly and maintain a welcoming, friendly environment
Handle phone calls, messages, online requests, and patient inquiries professionally
Support patients with paperwork and medical history updates confidently and compassionately
Keep HIPAA standards, confidentiality, and patient privacy as top priorities
Front Office Administration
Check patients in and out, and schedule their next appointment
Collect co-pays and outstanding balances
Prepare, scan, label, upload, and submit referrals
Follow up on reports and track incoming documentation
Correctly label and organize documents and images to the appropriate folders and chart locations
Maintain accurate and organized patient and office records
Manage consents, medical histories, signatures, and proper chart updates
Scheduling & Appointment Management
Schedule, confirm, and manage appointments for new and existing patients
Fill the schedule according to provider preferences and scheduling templates
Work ASAP, recall, and unscheduled treatment lists to keep the schedule productive
Insurance & Financial Coordination
Understand insurance basics and how to read insurance cards
Accurately enter insurance information, verify eligibility and benefits, and obtain releases
Provide confident in/out-of-network explanations
Maintain accuracy in all benefit and patient ledger documentation
Technology & Software Skills
Comfortable with computers including, MS Word, Excel, Outlook, browsers, emails/attachments
Maintain clean file organization, save/retrieve documents, and manage digital communication
Open Dental experience strongly preferred
Team Collaboration & Problem Solving
Work closely with the clinical team to gather needed information while the patient is present
Troubleshoot basic issues and contribute to efficient practice flow
Maintain professionalism, adaptability, and accuracy in a busy environment
Ideal Qualifications
High school diploma or equivalent required; associate or bachelor’s degree a plus
2+ years of experience in dental or medical office preferred
2+ years of dental or medical office experience front desk, billing, insurance, or customer service experience preferred
Familiarity with dental insurance basics (eligibility, coordination of benefits) preferred; will train the right candidate
Experience with accounts receivable management and collections
Proficiency with practice management software (e.g., Open Dental, Dentrix, Eaglesoft) or willingness to learn quickly
Excellent verbal, written, and interpersonal communication skills; comfortable managing a busy phone line and in-person traffic simultaneously
High degree of discretion and ability to maintain confidentiality
Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
Strong team player with coaching and conflict-resolution skills
Reliable, punctual, and a team player who takes direction well
Benefits
Paid time off
Paid holidays
401(k) with profit sharing
Discounted dental services
Health insurance available
Supportive work environment focused on growth, teamwork, and patient care
Ready to Join a Supportive Team?
If you're detail-oriented, a skilled communicator, a strong team player, and looking for a rewarding career where you can grow, contribute, and make a meaningful impact, we would love to hear from you! Please send your resume, contact information, and the best time to reach you.
About Us:
Virdi Dental is a trusted dental practice serving the Moline, IL community with a commitment to high-quality, compassionate care for every patient. Our patients love us for our friendly atmosphere and dedication to doing our best and making every visit comfortable and stress-free. We take pride in building a supportive team culture where every staff member is valued and empowered to grow.