Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Help Wanted: Experienced Hotel Front Office Manager

We are seeking an experienced Hotel Front Office Manager to lead our front desk team and deliver exceptional guest experiences from arrival to departure.

Responsibilities include:

Managing daily front office operations, including front desk, guest services, and night audit

Leading, training, and motivating front office staff to maintain high service standards

Ensuring smooth check-in/check-out processes and resolving guest concerns promptly and professionally

Coordinating with housekeeping, maintenance, and management to ensure guest satisfaction

Monitoring occupancy, room assignments, and rate integrity

Maintaining accurate records, reports, and compliance with hotel policies

Upholding brand standards and fostering a welcoming, service-focused environment

Qualifications:

Minimum of 3–5 years of front office management experience in a hotel setting

Strong leadership, communication, and problem-solving skills

Proven ability to handle guest issues with professionalism and discretion

Experience with hotel PMS systems (Visual Matrix or similar preferred)

Flexible schedule, including weekends and holidays

Strong attention to detail and organizational skills

We offer:

Competitive salary based on experience

Benefits package

Opportunities for growth within the organization

A supportive and professional work environment

To apply: Please submit your resume and a brief cover letter detailing your experience to GeneralManager@BWRedondoBeachInn.com or apply in person at Best Western Plus, 1850 S. Pacific Coast Highway, Redondo Beach, Ca 90277.