Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Thank you for your interest in the FOM position with the R & K Investment Group Inc. Start your Journey with Fairfield Inn & Suites with over 950 locations worldwide. Fairfield Inn & Suites is a select service brand of Marriott Hotels. Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.

The Front Office manager is responsible for providing support to all staff members including the GM and AGM. FOM should be an ambassador for the brand and the hotel. Provide assistance to GM and AGM in strategic planning of the front office department in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the GM and AGM to manage between profitability and guest satisfaction measures according to the Brand Standards of the Fairfield Inn & Suites.

Job Description:

Strong Sales and customer service experience required. Marriott hotel experience required.

Resolve guest complaints, ensuring guest satisfaction.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.

Obtain assigned bank and ensure accuracy of contracted monies.

Keep bank secure at all times.

Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

Process all guest check-ins and check-out processes.

Verify registration card information with the guest.

Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.

Handle overbooked or walked in guests.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

Resolve discrepancies on the room status report with Housekeeping.

Match the bucket check to in-house guest ledger report; report discrepancies to Manager.

Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Contributes to the successful development of the Hotel Staff.

Complete all required Brand Training in a timely manner.

Review all departmental schedules for accuracy and staffing demands.

Responsible for resolving escalated customer relations issues.

Answers inquiries pertaining to hotel policies and services.

Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

Ensures systems and procedures are in place and followed for guest safety and security.

Fills in vacant shifts as needed and handle any call offs.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred

Experience: 2 Years of Marriott Hotel Management Experience required

Previous experience as a hotel front office manager preferred

DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.