The Front Office Manager is responsible for overseeing all front desk operations to ensure an exceptional guest experience in alignment with Marriott brand standards. This leadership role manages daily front office functions, drives revenue performance, ensures compliance with company policies, and develops a high-performing guest service team. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, demonstrates strong operational knowledge, and is committed to delivering Marriott’s service excellence standards. Why Join Us? At Fairfield Inn by Marriott, we pride ourselves on delivering a warm, simple, and seamless guest experience. As part of the Marriott family, you’ll have opportunities for growth, professional development, and the ability to build a rewarding career in hospitality. Responsibilities: • Lead the front office team to deliver exceptional guest experiences, ensuring every interaction aligns with Marriott's service excellence standards. • Oversee daily operations of the front desk, ensuring efficiency and adherence to company policies and procedures. • Drive revenue performance by implementing strategic initiatives and monitoring key performance indicators. • Foster a collaborative and supportive work environment, encouraging team development and professional growth. • Ensure compliance with all safety and security protocols, maintaining a safe environment for guests and staff. • Coordinate with other departments to ensure seamless service delivery and resolve any guest concerns promptly. • Manage scheduling and staffing to optimize front desk coverage and maintain high service levels during peak times. Qualifications: • Experience in managing front desk operations in a hospitality setting, ensuring seamless guest experiences. • Ability to lead and inspire a team, fostering a positive and service-driven culture. • Proven track record of resolving guest concerns promptly and professionally, enhancing guest satisfaction. • Strong understanding of Marriott's service standards and the ability to implement them consistently. • Proficiency in using Property Management Systems (PMS) for accurate data management and reporting. • Skilled in monitoring and analyzing online reviews and guest feedback to drive continuous improvement. • Experience in managing scheduling and labor costs effectively to ensure optimal coverage and budget adherence. Compensation: $18.50 hourly

• Lead the front office team to deliver exceptional guest experiences, ensuring every interaction aligns with Marriott's service excellence standards. • Oversee daily operations of the front desk, ensuring efficiency and adherence to company policies and procedures. • Drive revenue performance by implementing strategic initiatives and monitoring key performance indicators. • Foster a collaborative and supportive work environment, encouraging team development and professional growth. • Ensure compliance with all safety and security protocols, maintaining a safe environment for guests and staff. • Coordinate with other departments to ensure seamless service delivery and resolve any guest concerns promptly. • Manage scheduling and staffing to optimize front desk coverage and maintain high service levels during peak times.