The Front Office Manager is responsible for overseeing all front desk operations to ensure an exceptional guest experience in alignment with Marriott brand standards. This leadership role manages daily front office functions, drives revenue performance, ensures compliance with company policies, and develops a high-performing guest service team. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, demonstrates strong operational knowledge, and is committed to delivering Marriott’s service excellence standards. Why Join Us? At Fairfield Inn by Marriott, we pride ourselves on delivering a warm, simple, and seamless guest experience. As part of the Marriott family, you’ll have opportunities for growth, professional development, and the ability to build a rewarding career in hospitality. Responsibilities: Guest Experience & Service Excellence • Lead and model Marriott’s guest service standards to ensure exceptional guest satisfaction scores. • Resolve guest concerns promptly and professionally, ensuring service recovery when necessary. • Monitor online reviews and guest feedback platforms; implement corrective action as needed. • Ensure consistent execution of Fairfield brand service culture. Front Office Operations • Oversee daily front desk operations, including check-in/check-out procedures, room assignments, and inventory control. • Maintain accuracy in the Property Management System (PMS). • Ensure proper cash handling procedures and audit compliance. • Coordinate closely with Housekeeping and Maintenance to maintain room readiness and operational flow. • Manage scheduling to ensure proper coverage while controlling labor costs. Revenue & Financial Performance • Monitor daily occupancy, ADR, RevPAR, and forecast performance. • Maximize room revenue through effective rate management and upselling techniques. • Control departmental expenses and labor in accordance with budget guidelines. Team Leadership & Development • Recruit, train, coach, and develop front desk associates. • Conduct performance evaluations and ongoing coaching conversations. • Foster a positive, service-driven culture aligned with Marriott's core values. • Ensure compliance with all HR, safety, and brand standards. Compliance & Brand Standards • Maintain full compliance with Marriott operational standards and audit requirements. • Ensure adherence to safety, security, and emergency procedures. • Support property goals in guest satisfaction, quality assurance, and profitability. • Qualifications: • Experience in leading front desk operations within the hospitality industry, ensuring seamless guest experiences. • Proven track record of resolving guest concerns promptly and professionally, enhancing guest satisfaction. • Ability to monitor and analyze online reviews and feedback, implementing corrective actions to improve service. • Strong knowledge of hotel Property Management Systems, with FOSSE experience being a plus. • Demonstrated ability to manage scheduling effectively, balancing coverage needs with labor cost control. • Proven leadership skills in recruiting, training, and developing a high-performing front desk team. • Ability to foster a positive, service-driven culture aligned with Marriott's core values and standards of excellence. • Minimum 2–3 years of hotel front desk or supervisory experience (Marriott experience preferred). • Strong knowledge of hotel PMS systems (FOSSE experience preferred). • Proven leadership and team development skills. • Strong communication and conflict-resolution abilities. • Ability to work flexible schedules, including evenings, weekends, and holidays. • High school diploma required; college degree in Hospitality Management preferred. Core Competencies • Leadership & Accountability • Guest Service Excellence • Financial Acumen • Operational Efficiency • Problem Solving • Team Development Physical Requirements • Ability to stand for extended periods. • Ability to lift up to 25 lbs. Compensation: $17 - $19 hourly

• Guest Experience & Service Excellence • Lead and model Marriott’s guest service standards to ensure exceptional guest satisfaction scores. • Resolve guest concerns promptly and professionally, ensuring service recovery when necessary. • Monitor online reviews and guest feedback platforms; implement corrective action as needed. • Ensure consistent execution of Fairfield brand service culture.Front Office Operations • Oversee daily front desk operations, including check-in/check-out procedures, room assignments, and inventory control. • Maintain accuracy in the Property Management System (PMS). • Ensure proper cash handling procedures and audit compliance. • Coordinate closely with Housekeeping and Maintenance to maintain room readiness and operational flow. • Manage scheduling to ensure proper coverage while controlling labor costs.Revenue & Financial Performance • Monitor daily occupancy, ADR, RevPAR, and forecast performance. • Maximize room revenue through effective rate management and upselling techniques. • Control departmental expenses and labor in accordance with budget guidelines.Team Leadership & Development • Recruit, train, coach, and develop front desk associates. • Conduct performance evaluations and ongoing coaching conversations. • Foster a positive, service-driven culture aligned with Marriott's core values. • Ensure compliance with all HR, safety, and brand standards.Compliance & Brand Standards • Maintain full compliance with Marriott operational standards and audit requirements. • Ensure adherence to safety, security, and emergency procedures. • Support property goals in guest satisfaction, quality assurance, and profitability.