The Guest Service Manager will supervise, schedule, and coordinate the work of employees within the front office. Responsibilities: Supervisory Responsibilities: • Assists in recruiting, interviewing, and training new hotel staff. • Assists in overseeing the daily operations and staff of the hotel. • Assists in providing constructive and timely performance evaluations. • Assists in coaching, counseling, and termination of employees in accordance with hotel policy. Duties/Responsibilities: • Covers 3-4 desk shifts a week, depending on the season. • Assists in coordinating and overseeing all hotel operations, ensuring quality service is provided within the established business plan and budget. • Greets and welcomes guests. • Resolve issues or problems that guests may experience. • Handles special requests and accommodations. • Inspects facilities to ensure compliance with applicable standards and regulations. • Ensures maintenance issues are addressed in a timely manner. • Assists in analyzing financial information; plans and facilitates purchases. • Works with the entire team to ensure outstanding guest service scores. • Responds to guest surveys as well as third-party surveys. • Approves scheduling for all departments. • Performs other related duties as assigned. Qualifications: Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Knowledge of the hotel and hospitality industry. • Proficient with Microsoft Office Suite or related software. • Proficient in the use of property management systems. • Able to demonstrate hospitality to team members and guests while performing duties. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Prolonged periods of standing at reception. • Must be able to lift up to 20 pounds at times. Compensation: $13 - $15 hourly

• Supervisory Responsibilities:  • Assists in recruiting, interviewing, and training new hotel staff.  • Assists in overseeing the daily operations and staff of the hotel.  • Assists in providing constructive and timely performance evaluations.    • Assists in coaching, counseling, and termination of employees in accordance with hotel policy.   Duties/Responsibilities:  • Covers 3-4 desk shifts a week, depending on the season.  • Assists in coordinating and overseeing all hotel operations, ensuring quality service is provided within the established business plan and budget.  • Greets and welcomes guests.  • Resolve issues or problems that guests may experience.  • Handles special requests and accommodations.  • Inspects facilities to ensure compliance with applicable standards and regulations.  • Ensures maintenance issues are addressed in a timely manner.  • Assists in analyzing financial information; plans and facilitates purchases.  • Works with the entire team to ensure outstanding guest service scores. • Responds to guest surveys as well as third-party surveys. • Approves scheduling for all departments.  • Performs other related duties as assigned.