This job requires a lot of understanding and patience with people. We are in the people business. Our hotel puts our guests and team members first. You will be responsible for ensuring that all the Front Desk staff are trained in all things Hampton, making sure we are ready for our Quality Insurance Inspections for Hilton. You are responsible for working with the Executive Housekeeper. You would learn to inspect rooms and know what we are selling to our Guests. You could be asked to check rooms if needed. You will learn Breakfast and understand this area, working closely with this department. You are here to help the General Manager ensure all reports and billing are done in a timely manner. You are here to learn all aspects of the hotel. We hire Front Office Managers with the thought of teaching you to become an actual General Manager. Responsibilities: • Support the Front Desk Team and keep them informed of changes that are made from Hampton or Corporate. • Make sure to have coverage on your front desk at all times. If someone calls off, you will be responsible for having shifts covered. Even if this means you have to cover said shift. • Manage Front Desk meetings and take great notes • You will learn our Taxes and keep these up to date on a daily basis. • You are also responsible for Direct Bill and making sure clients are paying on time, and you are billing out every 15 days. • You will be responsible for counselling Front Desk Agents if something happens. You will work with your General Manager to make sure that all things that occur are correctly documented. You will assist your General Manager with all group activities and help make our environment a positive and fun place to work. Having a positive outlook is everything. • Front Desk Team Members have a checklist, and it is your responsibility to update this list from time to time to make sure we are taking the best care of our property and, of course, our Guests. • You should always stay in close contact with your General Manager. They are here to help you learn and grow; you are here to help them keep everything flowing easily. Qualifications: • You must have Organizational Skills. • Communication Skills. • It truly must show that you enjoy your job. • We are looking for someone who will come in and lead by example. • The Front Desk Manager does, in fact, work the front desk, even if it is to help with early morning check-outs or afternoon check-ins. Or sometimes shifts. • You must be willing to show your Team how they need to dress and conduct themselves. Compensation: $15 - $18 hourly

• Support the Front Desk Team and keep them informed of changes that are made from Hampton or Corporate. • Make sure to have coverage on your front desk at all times. If someone calls off, you will be responsible for having shifts covered. Even if this means you have to cover said shift. • Manage Front Desk meetings and take great notes • You will learn our Taxes and keep these up to date on a daily basis. • You are also responsible for Direct Bill and making sure clients are paying on time, and you are billing out every 15 days. • You will be responsible for counselling Front Desk Agents if something happens. You will work with your General Manager to make sure that all things that occur are correctly documented. You will assist your General Manager with all group activities and help make our environment a positive and fun place to work. Having a positive outlook is everything. • Front Desk Team Members have a checklist, and it is your responsibility to update this list from time to time to make sure we are taking the best care of our property and, of course, our Guests. • You should always stay in close contact with your General Manager. They are here to help you learn and grow; you are here to help them keep everything flowing easily.