At Home2 Suites by Hilton, we're committed to creating a welcoming and inclusive environment where you can thrive. As the Front Office Manager, you'll play a vital role in ensuring our guests have a seamless and exceptional experience from the moment they arrive. You'll lead a dynamic team, fostering an atmosphere of warmth and professionalism, while driving operational excellence and guest satisfaction. We believe in empowering our team members with opportunities for growth and development, all within a supportive workplace culture that values relationships and reputation. In this role, you'll be at the forefront of our hospitality operations, managing front desk activities and ensuring our guests' needs are met with efficiency and care. You'll collaborate closely with other departments to maintain our high standards of service and contribute to our property's positive impact. We offer competitive compensation packages, and you'll have access to professional development opportunities to advance your career. Join us in making a difference, one guest at a time, and be part of a team that values your contributions and supports your success. Responsibilities: • Lead and inspire the front office team to deliver exceptional guest service, ensuring every guest feels valued and welcomed. • Oversee daily operations of the front desk, ensuring efficiency and adherence to company standards. • Collaborate with other departments to ensure seamless guest experiences and resolve any issues promptly. • Implement and monitor front office policies and procedures to maintain high standards of service. • Train, mentor, and develop team members, fostering a culture of continuous learning and improvement. • Manage scheduling and personnel to optimize productivity while maintaining a positive work environment. • Handle guest inquiries and complaints with professionalism, turning challenges into opportunities for improvement and satisfaction enhancement. Qualifications: • Experience in leading and managing a front office team in a hospitality setting. • Ability to deliver exceptional guest service, ensuring every guest feels valued and welcomed. • Proven track record of overseeing daily operations with efficiency and adherence to company standards. • Strong collaboration skills to work seamlessly with other departments for a unified guest experience. • Experience in implementing and monitoring front office policies to maintain high service standards. • Ability to train, mentor, and develop team members, fostering a culture of continuous learning. • Proficiency in managing scheduling and personnel to optimize productivity and maintain a positive work environment. Compensation: $17 - $18 hourly

• Lead and inspire the front office team to deliver exceptional guest service, ensuring every guest feels valued and welcomed. • Oversee daily operations of the front desk, ensuring efficiency and adherence to company standards. • Collaborate with other departments to ensure seamless guest experiences and resolve any issues promptly. • Implement and monitor front office policies and procedures to maintain high standards of service. • Train, mentor, and develop team members, fostering a culture of continuous learning and improvement. • Manage scheduling and personnel to optimize productivity while maintaining a positive work environment. • Handle guest inquiries and complaints with professionalism, turning challenges into opportunities for improvement and satisfaction enhancement.