We are seeking a reliable, motivated, and patient-focused Front & Back Office Assistant to join our growing pain management team. This hybrid role supports both front office operations and clinical back-office responsibilities , working directly alongside our providers to deliver exceptional patient care across multiple Valley locations.

Position Overview

The Front & Back Office Assistant plays a key role in the patient experience — from welcoming patients at check-in, to assisting providers clinically, to supporting scheduling and daily workflow.

This is a multi-location role that requires flexibility, professionalism, and strong communication skills.

Key Responsibilities

Front Office Duties

• Check patients in and out, verify demographics and insurance.

• Schedule appointments across multiple service lines (pain management, procedures, imaging, personal injury, behavioral health, etc.).

• Navigate multiple communication platforms and manage provider messaging.

• Process referrals, authorizations, and incoming leads.

• Collect copays, assist with benefits/eligibility, and provide excellent customer service.

• Ensure accurate order entry, documentation, and follow-up.

Back Office / Medical Assistant Duties

• Room patients and prepare charts for provider visits.

• Assist providers with clinical procedures and exams as needed.

• Take vitals, medication lists, and patient history.

• Maintain exam rooms, equipment, and clinical supplies.

• Prepare injections, assist with procedures, and support daily clinic flow.

• Support PI, regenerative medicine, and infusion services when needed.

• Perform telephone encounters and patient callbacks with high accuracy.

Qualifications

• 1+ year experience in a medical office or pain management, orthopedics, primary care, or surgery preferred.

• Experience with EclinicalWorks or Practice Fusion strongly preferred.

• Strong understanding of referrals, authorizations, and insurance eligibility.

• Ability to multitask and navigate a fast-paced clinical environment.

• Reliable transportation to travel between multiple clinic sites.

• Professional communication skills and a patient-centered attitude.

• Medical Assistant certification preferred, but not required.

What We Offer

• Competitive hourly rate based on experience

• Full benefits package (health, dental, vision, PTO, 401k)

• Training across multiple service lines

• Growth opportunities within a rapidly expanding healthcare organization

• Supportive provider and leadership team