Benefits:

Employee discounts

Training & development

Wellness resources

This position is responsible for managing front-office operations and patient accounts, serving as the primary point of contact for patients, insurance billing coordination, and internal office organization. Primary Responsibilities

Patient Communication & Scheduling

Answer incoming calls professionally and compassionately

Schedule, reschedule, and confirm patient appointments

Communicate clearly about office policies, appointments, and next steps

Maintain a calm, organized presence during high-call periods

Patient Accounts & Billing Coordination

Work directly with our third-party billing company

Maintain accurate patient account records

Track statements, balances, and follow-ups

Communicate with patients regarding account questions

Assist with collections using professional, ethical communication

Administrative & Office Organization

Handle incoming and outgoing mail

File paperwork accurately (digital + physical)

Maintain organized patient files and office records

Assist with office systems, checklists, and process improvements

Internal Support & Organization

Help keep systems organized and running smoothly

Identify gaps or issues and communicate them clearly

Support doctors and leadership with administrative follow-through