📍 Tarzana, CA / Los Angeles Area
💼 Full-Time
🏢 Regenics
About Regenics:
Regenics is a fast growing wellness and health optimization company focused on helping people feel and perform at their best through advanced therapies and personalized care. We specialize in services including hormone optimization, GLP-1 weight loss, peptides, IV therapy, aesthetics, recovery, longevity, and performance wellness.
Schedule: Monday–Saturday (Weekend Availability Required)
We are a fast-growing wellness and health optimization company focused on helping people feel and perform at their best through advanced therapies and personalized care seeking a Front Office Sales Representative who thrives in a sales-driven environment and is passionate about delivering exceptional patient experiences.
Our practice specializes in:
Medical Weight Loss
IV Therapy
Peptide Therapy
Botox & Dermal Fillers
Aesthetic Treatments
Performance Wellness
Membership Programs
And more
This position is much more than a traditional receptionist role. As the first point of contact for our patients, you will be responsible for creating an outstanding first impression, building long-term relationships, educating patients on our services, and driving membership and treatment sales.
Responsibilities
Welcome patients and provide exceptional customer service
Answer incoming calls and respond to patient inquiries
Schedule, confirm, and manage appointments
Follow up with patients regarding consultations, treatments, and ongoing care plans
Educate patients on available services, products, and membership options
Promote and sell memberships, treatment packages, and services
Identify opportunities to upsell and maximize patient value
Build strong relationships with patients and create loyalty to our practice
Process payments and maintain accurate patient records
Provide customer service support for our online store
Create and manage customer orders through WooCommerce
Assist with day-to-day front office operations
Handle patient concerns professionally and effectively
Work closely with providers and management to achieve company goals
Maintain a clean, organized, and professional front office environment
Keep the reception area, retail displays, and common workspaces clean, tidy, and presentable at all times
Qualifications
Previous experience working in a medical spa, aesthetic practice, cosmetic surgery office, wellness clinic, or similar healthcare setting is required
Proven sales experience with a track record of meeting or exceeding goals
Strong upselling and relationship-building skills
Excellent customer service and communication skills
Professional phone etiquette
Experience with WooCommerce or other e-commerce platforms is a plus
Ability to multitask in a fast-paced environment
Comfortable discussing treatment plans, memberships, and pricing with patients
Strong problem-solving and critical-thinking abilities
Ability to take direction well and execute tasks efficiently
The Ideal Candidate Is:
Friendly and personable
Professional and respectful
Punctual and dependable
Detail-oriented
A quick learner
Disciplined and self-motivated
Organized and proactive
Sales-minded and goal-oriented
Confident educating patients on services and memberships
Strong relationship builder
Able to handle challenges with professionalism and a positive attitude
Committed to maintaining a clean, organized, and welcoming environment
Passionate about creating an exceptional patient experience
Compensation & Benefits
Starting at $23/hour
Commission opportunities
Tips
Performance-based pay increase opportunities after successful completion of the probationary period
Paid Time Off (available after 3-month probation period)
Employee discounts (available after 3-month probation period)
Health insurance benefits (available after 3-month probation period)
401(k) retirement plan (available after 3-month probation period)
Why Join Us?
We pride ourselves on creating long-term relationships with our patients and providing an elevated experience from the moment they walk through our doors. We are looking for someone who is passionate about customer service, motivated by sales, and excited to grow with our team.
If you have medical spa experience, love connecting with people, and are driven to help patients achieve their goals while contributing to the growth of the practice, we encourage you to apply today.