About the Role:

JSR Hospitality is looking for a dynamic and experienced Front Office Supervisor to join our team in Fairfield, CA! In this exciting dual-property role, you'll be the face of our guest experience, leading front desk operations across two properties while inspiring a team dedicated to hospitality excellence.

Responsibilities:

Oversee daily front office operations across two hotel properties, ensuring seamless guest experiences

Supervise, train, and mentor front desk agents to deliver exceptional customer service standards

Manage check-in and check-out procedures, reservations, and room assignments efficiently

Handle guest complaints, special requests, and escalations with professionalism and urgency

Coordinate with housekeeping, maintenance, and other departments to ensure smooth property operations

Monitor front office performance metrics, occupancy reports, and daily revenue summaries

Ensure compliance with brand standards, company policies, and safety procedures at both locations

Requirements:

1–3 years of hotel front office experience, with at least 1 year in a supervisory or lead role

Strong knowledge of property management systems (PMS) and hotel reservation software

Excellent communication, leadership, and conflict-resolution skills

Ability to multitask and manage responsibilities across multiple properties

Flexible availability including evenings, weekends, and holidays

Guest-focused mindset with a passion for delivering outstanding hospitality

High school diploma or equivalent required; hospitality degree a plus

About Us:

JSR Hospitality is a trusted name in the hospitality industry, committed to delivering memorable guest experiences and maintaining high-quality hotel operations. Our teams are passionate about service, and we take pride in fostering a supportive and growth-oriented work environment. Join a company that values its people as much as its guests!